It has been a pleasure to have you as our guest and we truly hope to have another opportunity to welcome you in the future Best Regards General Management. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But they do partner with local nightclubs that we heard were fun. Really cool hotel. It is our second time to a Solaris property. The team are full of energy, fun and really make sure we're having a great time, thank you team and especially, Maxine, Alexis and Magic Mike. We checked in a bit early in the morning, 11 AM, and check-in wasn't until 3 PM; we were allowed to grab our swimwear and head to the pool and to the buffet to eat lunch. Y la atencin siempre es de la mejor. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Read our, How wonderful to know that your stay with us Definitely met your expectations thanks to the outstanding, genuine and professional service the Kids Club staff provided you. Royal Solaris Cancun All Inclusive Resort & SPA Cancun, Mexico USA & CAN: 1 855 218 8333 Worldwide: +52 998 800 1353 About Royal Solaris Cancun Cancun All-Inclusive Resort, Mexico Come to Royal Solaris Cancun and stay in the perfect resort for your family vacations. Definitely we will come back! At Royal Solaris our main objective, which is to provide you with a unique and memorable experience, through the impeccable service of our staff. Private marina with non-motorized water sports. we only went to the buffets for meals and did not make it to the sit down restaurant. Your feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day the service we offer our guests. He was there almost every day we were there. Thanks for taking the time to share your comments regarding your recent stay. We found that the best restaurant was at the GR Carib next door, Veneto with the Italian fare and the Bogavante that seats oceanside with the best seafood I've ever had. Good overall, if you are a fun person who likes lots of entertainment or are a family. He is hilarious and made everyone so hype. Hay que llevar bastante bloqueador solar. We are glad to know that you will definitely come back. Last special shout out to Javier which was great in the restaurant, Alberto At the pool bar, and Jayson and Nancy who held down the pool area with cold, Le agradecemos en gran manera su tiempo para compartir su reciente experiencia con nosotros. Los huspedes pueden disfrutar de bar en la piscina, restaurante y bar/saln durante su estada. We did a water aerobics class with Eduardo, played a drinking game with Alexi, and more. Overall our stay was pleasant, and we decided to join their "Club Solaris" I would say my only complaint is that the pool area does not have enough steps or ladders to get out of. The water for the bathroom sink and shower was always yellow. Nos esforzamos por brindar a nuestros huspedes el mejor servicio posible y nos es grato leer que cumplimos con nuestro objetivo. See 8,933 traveller reviews, 7,301 photos, and cheap rates for Royal Solaris Cancun, ranked #90 of 273 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. The bars open at 10:00 am and close around midnight (will stay open later if there is a crowd). Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. Esperamos tener el honor de darle la bienvenida muy pronto. Las actividades de los chicos de animacin son bastante divertidas, nos entretienen y hacen pasar un rato muy agradable mientras disfrutamos de la piscina, igual el Mini Club es algo que los peques disfrutaron muchsimo, se dieron un tiempo para ellos, tanto como nosotros, las actividades que tiene son bastante entretenidas, las actividades de Eli fueron sus favoritas! He also shared some insight into all of the turtles nesting that we saw. Constantly get kicked off of the network and when you are connected it runs like trash. I had just had shoulder surgery and I wasn't able to pull myself out of the pool from the sides, I had to wade to the far end of the pool and then walk back over to my lounder. We are very thankful for your kind words which we will share with Gio and Alexis the team members you mentioned. We love being able to pamper you with the great service that characterizes us.We look forward to having the opportunity to welcome you back to your home.Best regardsGeneral Management, We spend an awesome time here! Thank you for a very enjoyable experience! Best Regards General Management, Everything was amazing In general! Would love to go back next year. We will certainly share your kind comments with Yohana and Blanca. My wife and I went to Royal Solaris using our RCI points and paying the discounted price for the all-inclusive at the resort. Kind regards, General management. I did notice the Entertainment is getting a little more family friendly every year, which I thought that's what the other 2 hotels were for. Thanks for taking the time to share your comments regarding your recent stay. Most of the rooms overlook either the tranquil Nichupte lagoon or the turquoise Caribbean Sea, so you can soak up every second of the water. Great hotel, but got a once in a lifetime experience from the staff! The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. He was outstanding during our whole trip and made it a point to make friends with and remember our group. En general todos nos atendieron sper bien, hasta Mari Carmen de l aseo de las habitaciones. Best Regards General Management. You can go out into the water very far before it is deep, and the body surfing and, I traveled to Cancun first week of Feb. with my husband. You tip for everything in Mexico. I will post my review of our Los Cabos visit soon. This place is more family friendly. I reported this to the RCI representative on sight and he nervously stated this is against sanitary protocol. The daily poolside activities are fun. We will keep improving everyday to always surpass your satisfaction during each visit.Thank you so much for choosing us, please come back soon!Best regards,General Management, This is the version of our website addressed to speakers of English in the United States. The staff speaks multiple languages, including English and Spanish. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. Kukulcan Km 20 Lote 64 Seccion A, Cancun 77500 Mexico, Lock in the lowest price from these sites. El personal de Royal Solaris Cancun est deseando atenderte durante tu visita. Horrible hotel. Children also have a special place for fun in our Baby Park, Mini Club and Mini Water Park, supervised by our staff. I have been to different places in Cancun and what really makes a difference in this place are the staff. This was our first time going to Mexico and the people at Royal Solaris were amazing. Room types may vary. The food: the food at the buffets was ok. It is a wonderful All-Inclusive hotel, but definately stay in the Caribe tower if possible, unless you want more of a loud partying atmosphere. This hotel dont use a dishwasher soap!!!!!! Blvd. We hope to have the opportunity to welcome you again in the future to improve your perception. The highlight of the pool were the pool entertainment, Thanks for taking the time to share your comments regarding your recent stay. 5,602 Reviews. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service. It has been a pleasure to receive you, thank you very much for everything you share with us and for your warm comments regarding your visit and experience. Best Regards General Management. The staff at the resort is incredible and I felt good timing our waiters, room attendants and drivers. At the pool bar Ricardo almost had an altercation with one of my VIP guest in which we recommended the server not to be so rude after he almost threw a drink at him. Kukulkan Km 16.2., Cancun 77500 Mexico 1.7 miles from Royal Solaris Cancun Experiences from $30 See 3 Experiences Coco Bongo Cancun The rooms: we stayed in a standard room with a view of the inlet. Own or manage this property? Te recomendamos llamar con anticipacin para confirmar detalles. The food was great but I wish they have more of a choice just in case you dont like the food on certain days. Esta opinin es la opinin subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Absolutely loved the staff at the Members Premier Bar. However, the restaurants had less than desired food. Royal Solaris Cancun is a magnificent family all inclusive resort with 300 rooms, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. The food was amazing, the entertainment team is really fun, and atencious (maxime, aline, alexis, gio, and eduardo)! The restaurants had some of the best food ever and beautiful views, and you can eat and hang out at both resorts. Next is the terrible Wi-Fi connection. This is the version of our website addressed to speakers of English in Canada. Nice all inclusive family friendly resort. The resort is GORGEOUS, the buffets have plenty of options for any type of eater. Be prepared to tip for everything. Eduardo made sure we knew what was going on every night. Called up room service to order in but no one picks up. Food service at the buffet was horrible. Kukulcan Km 20 Lote 64 Seccion A, Cancun 77500 Mexico, Lock in the lowest price from these sites, I recently got back from a 4 day trip to Cancun with 3 other friends. 28 minutes from Royal Solaris Cancun. It makes us feel proud to read that you found our service to be top notch and we appreciate knowing that the staff provided you with an incredible customer service and that they were always friendly and attentive to your needs. Rooms features two double beds or one king size bed and lounging areas. Enjoy all the entertainment with daily activities and nightly show for you. Our team checks each review posted on the site disputed by our community as not meeting our. We found 119 things to do for you near Royal Solaris Cancun. Overall our stay was pleasant, and we decided to join their "Club Solaris" I would say my only complaint is that the pool area does not have enough steps or ladders to get out of. Sugiere ediciones para mejorar lo que mostramos. To get from the airport to the airport to the hotel, we used Cancun Airport Transport. The resort collected all plastic cups that stated they were recyclable and were hand washed at the pool area by dipping them in a solution of some sort and rinsing them. Nos complace saber que cumplimos con sus expectativas gracias al excelente nivel de servicio que le ofrecimos. We are most delighted to know that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered.We look forward to having the opportunity to welcome you back to your home.Best regardsGeneral Management. He is very kind and very supportive to everyone in the class. It cost about 75 cents and the buses run all the time. We loved the Kids Club! Please accept our apology as this is not the service we strive to provide.We have addressed each point yu kindly gave us to Food and Beverages department to make sure this situations don't happen again in the future. We had the pleasure of enjoying so much entertainment from Maxin, Eder, Alexis, Aline, and Gio (yoga, pool zumba, bingo, flip cup, beer drinking, and MORE). We regret not fully meeting your expectations with our Food options, all our staff is constantly being trained to learn new techniques and offer the best dishes, we try to cater to all palates and although we know sometimes we don't achieve this, Regarding the wifi Service we are currently working in an updated to improve the aspects you mentioned.We appreciate you for highlighting the service from our Staff. We will definitely share your comments with them, They will be happy to hear that their excellent service made all the difference. He has amazing energy and great choreography! A Big Shout out to our waiters- Javier, Jayson , Cristobal, Crystal at the lobby bar! Enjoy all the entertainment with daily activities and nightly show for you. +45 photos You're eligible for a Genius discount at Royal Solaris Cancun-All Inclusive! After alot of research, I am pleased with this choice. We know that it is their passion and dedication that keeps our Members coming back. I have been to different places in Cancun and what really makes a difference in this place are the staff. We are so glad to receive your very positive comments, we work very hard to have everything perfect for our dear guests and therefore appreciate your recognition to our efforts. Free Wi -Fi, Lagoon view fitness center, Oceanfront outdoor jacuzzis, Hospitality room available for early check-in and late check-out. Our upgrade to the Caribe side had many plus's. Best Regards General Management. My wife and I went to Royal Solaris using our RCI points and paying the discounted price for the all-inclusive at the resort. Sexy Lexi was the LIFE of the party several days we were there. I highly recommend! He was outstanding during our whole trip and made it a point to make friends with and remember our group. The best were the pool activity directors. Our family had a great dinner in Veneto, and Marco Polo. If the system detects something that potentially contradicts our. Royal Solaris Cancun RoyalSolarisCancunResort.com . We are committed to continue working to improve our services. Gracias por resaltar la excelente atencin por parte de nuestro staff de Entretenimiento. Best Regards General Management, Our amazing stay and friends at Royal Solaris, Everyone at the premium bar was incredible. I am mortified that my first visits was so much better and this visit sucked so bad. While we were there they did mention that Caribe was splitting off and becoming a different hotel, but it is worth a little extra to stay there, I think. If youre not planning on spending your whole vacation in the room however, this shouldnt be a factor. My wedding coordinator was Kenia Reyes and her assistant Stephanee. There are a few sit down restaurants, a couple buffets, and a snack bar that serves hamburgers and hot dogs. We look forward on welcoming you again soon! El personal habla varios idiomas, incluidos ingls y espaol. 5 Restaurant & Bar Cancun. Solicite su perfil gratis para responder las opiniones, actualizar su perfil y mucho ms. My wedding coordinator was Kenia Reyes and her assistant Stephanee. We tried to avoid any confrontation since the least we wanted to do was have a bad experience and continue our long needed vacation on a negative note. Crappy entertainment, lip syncing on the good nights. Adults Only and Adult Friendly Resorts in Cancun, Hotels near (PCM) Playa Del Carmen Airport. We are honored by your kind compliments regarding your experience and we are proud to hear you found our service to be top notch, especially Karen and Omar service. Best Regards, General Management. 24 hours- Room service. Permtanos decirle que ha sido un placer atenderle y esperamos tener el honor de poder darle le bienvenida nuevamente. The cleanliness of the entire resort was amazing, but the service was even better. Children also have a special place for fun in our Baby Park, Mini Club and Mini Water Park, supervised by our staff. Im not sure if its included for everyone, but for guests of members the excursion to La Isla De Mujeres was included with our stay. The food is what you would expect at a reasonably priced all inclusive resort. It is very pleasant to know how much you enjoyed our beautiful resort and we are happy to hear you had a fantastic culinary experience and that the staff provided you with an excellent customer service. Private marina with non-motorized water sports. We want to thank you for your great appreciation towards the staff service. Absolutely Gorgeous, and Eduardo and Lexi!!!! We spent two weeks and fully enjoyed all the amenities. 64 2a etapa. Cordialmente Gerencia General, Hoteles con baera con hidromasaje en Cancn, Hoteles con piscina en la terraza en Cancn, Hoteles cerca de Iberostar Golf Club Cancun, Hoteles cerca de Museo Maya de Cancn y Zona Arqueolgica de San Miguelito, Hoteles cerca del (CUN) AeropuertoInternacional deCancn, Hoteles cerca del (CZM) AeropuertoInternacional deCozumel, Hoteles cerca del (PCM) Playa Del Carmen Airport. What are some restaurants close to Royal Solaris Cancun? Hay ms lugares entre los que puedes elegir en la zona de, hotel royal solaris cancun, hotel solaris cancun, royal solaris cancun hotel, royal solaris cancun resort, royal solaris cancun hotel cancun, royal solaris caribe, solaris resort cancun, royal solaris cancun mexico, Preguntas frecuentes sobre Royal Solaris Cancun. Experiences from C$53. Definitely we will come back! Taxes and fees that are shown are estimates only. Children also have a special place for fun in our Baby Park, Mini Club and Mini Water Park, supervised by our staff. Lote. Any question or comment me and my family had they answered it with a smile on their face . Nos vemos el prximo verano! Everything in the rooms was very nice however, and the staff did an amazing job of cleaning while youre out. From the wait staff, to the details of the table settings, to the flower arrangements, and lighting, everything was perfect and I have never been more impressed! Shout out to Alexis aka sexy Alexis. His hip dont lie and he got my friends and I up on the pool deck all week playing games and having a blast. There are more places to choose from in the, royal solaris cancun hotel cancun, royal solaris caribe, solaris resort cancun, royal solaris cancun mexico, Frequently Asked Questions about Royal Solaris Cancun. The only complaint I have was with the server at Bogavante, his name was Alexander. There are so many outstanding staff. Bring your own insulated mug. My steak came out well well done instead of med, First, all of the things everyone are posting are correct so I will just leave a few tips and tricks. Thanks for taking the time to share your comments regarding your recent stay. Thank you so much for highlighting those who made your stay even more special. Is parking available at Royal Solaris Cancun? This was our second time at this resort and we had a great time again. more. The safety and comfrot of our guests a is our priority and we work permanently to improve in all areas.We hope to see you again to improve your perception.Best Regards,General Management, We had the best time here! By the end of the week, he knew our orders, could spot us in a crowd, and always made sure our drinks were never empty. Royal Solaris Cancun - All Inclusive Blvd. Read our, Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this review. Thank you for making my first experience amazing at kayaking, Thanks for taking the time to share your comments regarding your recent stay. Ask thewillis2023 about Royal Solaris Cancun. Our room was cleaned daily and stocked with beer, soda and water daily. A Big Shout out to our waiters- Javier, Jayson , Cristobal, Crystal at the lobby bar! There were 2 other groups of people that tried to check in before us and had to be moved. The Dolphins seemed happy and well taken care of, and swimming with a Dolphin was incredible. The bars serve Dos Equis beer (no light beer), common types of liquor, and frozen drinks. Each evening, a wonderful singer is, Thanks for taking the time to share your very detailed review regarding your stay. I had just had shoulder surgery and I wasn't able to pull myself out of the pool from the sides, I had to wade to the far end of the pool and then walk back over to my lounder. Best hotel to be with family or as couple the best. But the best part was the kayaking with Gio one of the the entertainment staff , he made it the best experience ever! The restaurants are hit-and-miss. The Caribe tower is more upscale and relaxing. We ended our day at the beach club where we paid to swim with Dolphins. It makes us feel proud to read that you found our service to be top notch and we appreciate knowing that the staff provided you with an incredible customer service and that they were always friendly and attentive to your needs.Thank you for mentioning those who made your stay even more special.We are glad to know that you will definitely come back. The Staff: We spent seven days at the Solaris. They both were awesome and worked very hard to make sure we were enjoying our time! This is the version of our website addressed to speakers of English in Canada. Please know that Royal Solaris , will always welcome you with great pleasure. Room service Animation team was amazing!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Now, I will say we had no issue getting served until close to or past midnight. The evening shows are equivalent to Las Vegas, the performers are exceptional singers and amazing dancers plus their costumes are beautiful. They felt like a very classy version of a lower end motel room in size and layout. He encouraged us to do the games they were very fun, which elevated our time at the resort! The Kids Mini club was amazing. resort is safe, clean, fun, and well staffed. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. I have been to different places in Cancun and what really makes a difference in this place are the staff. As we pride ourselves on creating a memorable experience, it is wonderful to hear you had an unforgettable stay and that everything was amazing.We are happy to know that. - See 9,466 traveler reviews, 7,288 candid photos, and great deals for Royal Solaris Cancun at Tripadvisor. I will say, it was an cool experience, but I personally did not feel good about the environment. I was a bit surprised at the rooms. Best Regards General Management. There was a little musty smell so we kept the fan going the entire trip even tho the room was quite cold. Get up early in order to get a spot by the pool. Algunas fotos proporcionadas por VFM Leonardo. Best staff ever!! Edgar, Geo, and Aleshka and Christopher were the nicest and friendliest people we met during our entire trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Pude disfrutar de actividades como el yoga y del gimnasio, con mquinas casi nuevas. It was a bit older and needs an update, but I still can't get over the views. De los mejores servicios de Royal Solaris Cancn, Excelente servicio en Marco Polo Hicieron un excelente trabajo el mesero Jonathan, Alejandro, Cesar lo hacen sentir como en casa Tambin la comida que estuvo excelente Gracias al Chef ngel Petul y sus ayudantes Vctor y Carlos super recomendada, La comida en general de los restaurantes es bastante buena, mi familia y yo disfrutamos mucho de estas vacaciones gracias a la increble atencin de todos, al sper amables! I appreciate her dedication throughout my trip there and her continued friendship and love afterwards. They even have a poolside sushi bar where they make it in front of you. We agreed to stay in a dbl for the night. Yes, dry cleaning and laundry service are offered to guests. Seccin A, Zona Hotelera, Cancun, 77500, Mexico Home Hotels Mexico Cancun Royal Solaris Cancun - All Inclusive reserve 2/51 Photos Map Groups (9+ Rooms) Weddings Enter your dates to view today's low rates and promotions. Finally, the entertainment staff puts on a silent disco one night. The pool activities and night theater performances are a lot of fun and the staff put in a lot of hard work to make this experience enjoyable. If management wants to create a better atmosphere get rid of these annoying timeshare hawks and pant requirements for reservation restaurants. Hay estacionamiento disponible en Royal Solaris Cancun? Ver ms recomendaciones relativas a las habitaciones. The 300-room, Mexican-owned Royal Solaris is an upper-middle-range property with a ton of resort features, including a water park in the kids club. Best regards, General Management. The Main tower is similar to a budget hotel and has more activity. My family and I wanted to try an all inclusive style resort for the first time and came here! Thank you for highlighting the quality of the service that Blanca and Eli provided you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Enjoy all the entertainment with daily activities and nightly show for you. Can eat at the outdoor restaurant or Marco Polo restaurant in the evening. Royal Solaris Cancun is a magnificent family all inclusive resort with 300 rooms, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Royal Solaris Cancun - All-Inclusive Resort - Cancun, Mexico At Royal Solaris Cancun, you've come to the perfect place for your family vacations. The bus is like a greyhound with restroom and movies and cost about $3.50. The were 5 different restorans for supper. Enjoy all the entertainment with daily activities and nightly show for you. The Kids Club itself was always clean and very well secured! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. At Royal Solaris our main objective, which is to provide you with a unique and memorable experience, through the impeccable service of our staff. We are happy to know that our delicious food, daily and night Entertainment have made your stay more enjoyable. At Marco Polo - Delfin was great as Well! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Eat all day and drink electrolytes!! They even have a poolside sushi bar where they make it in front of you. We ended up trying majority of the restaurants here which are all excellent. I was told my wedding was going to be one of the largest the resort has had to accommodate (112 people). Own or manage this property? Don't miss dining at Marco Polo restaurant (the food is great), but you do need a reservation. Be sure to put your red sign out when you wish to not be disturbed, and place your green sign when you want your room cleaned. This is a municipal tax due to environment sanitation. I highly recommend the upgrade for this area as when we saw the room in the Royal Solaris we were a little grossed out. Luckily I had my package printed. When we arrived, we had a bit of a wait to be seen by our concierge, but we were greeted with drinks and food while we waited. Qu idiomas habla el personal de Royal Solaris Cancun? Esta es la versin de nuestro sitio web destinada a quienes hablen espaol en Mxico. Blvd. Best massages we have ever had. Beach is nice if it's not to windy.Timeshare people were a nuisance but after declining several times we were left alone. Best Regards General Management. On behalf of all the Kids Club team, allow us to tell you that we are delighted to know that you definitely recommend us and we truly hope to have the opportunity to serve you again. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Hidratarse muy bien (hay agua en las piscinas y en el Excelente servicio, Nancy, Cristian y Andrs del Lobby bar sper atento. Sus atenciones fueron de lo mejor. Conserje y servicio de habitaciones son algunos de los servicios que ofrece el complejo turstico con todo incluido.