Updates to this policy are posted on the website each year. I was in Burlington Coat Factory in North Little Rock upon 9/28/13. If you want to return a gift, do it as quickly as you can. While the retailer may cover the return shipping, know that some stores only process a return at your cost. Customers returning an item to a store can make an exchange for any merchandise in the store or can be issued a gift card in the amount of the return. I was okay with this since I still had a few things I needed for our newest addition. Memorial Day, Labor Day, and 4th of July: These holidays are popular times for clothing sales, and you can often find discounts on Burlington Coat Factory items during these periods. 4 Burlington pays a $50 freight charge. I'll never go to buy from them, . Enter your city, state, or zip code in the Search input box. One lady there has only 3 hours to work but the blacks there have over 40hrs a week. Someone needs to remove the blacks and replace them with real works that take care of the store. We have been a credit only operation for over 30 years. Mobile phone return windows vary by carrier. I would like everyone to know please stay away from Burlington Coat Factory, do not order anything online because there is a 100% chance when your package becomes lost or stolen you will never ever get a refund back for lost goods..Their return policy is just the same due to these goods cannot be returned back to the location they ordered your goods from..Burlington Coat Factory and Fedex lost my package..Fedex left my package outside and it was stolen am out of $132.00 now neither Burlington Coat Factory or Fedex is responsible, so beware of these stores with their unfair inhumane practices. Purchases from 11/1 to 11/30 can be returned until 1/15; otherwise 45 days from purchase, Purchases on or after 10/15 can be returned until 1/31; otherwise 30 days from purchase, Purchases from 11/1 to 12/24 have a 90-day return window; otherwise 60 days from purchase, Purchases from 10/1 to 12/1 can be returned until 1/31; otherwise 60 days from purchase, Purchases from 10/1 to 12/31 can be returned until 1/31; otherwise 90 days from purchase, Purchases from 10/15 to 12/24 can be returned until 1/31; otherwise 30 days from receipt of item, Purchases from 11/1 to 12/24 can be returned until 1/31; otherwise 30 days from purchase, Purchases from 10/20 to 12/24 can be returned until 1/24; otherwise 30 days from purchase, What the return will cost you (if anything). I went the next day and customer service (rude/dirty) Rude cashier snatched the coat from nicer cashier and said its store policy (as if she Buying is never fun in such an environment and spending hundreds on coats from Burlington seems wasted. get better people that know what they are doing in your Covington store. Customer Relations But included in that sales slip was a purchase I made for my sister I was excited about your selection of plus-size ladies clothing. Shipping fees will not be refunded. I clearly understood that i wouldn't be getting a refund back on my credit card as it is past the 30 days, however i expected to receive store credit in the amount i paid, as that is what is stated on your receipt. I bet you are loosing alot of money because of them, look at your numbers and see. I can always find something I want at Burlington! I respectfully ask you return my complete cost of $19.98 plus tax. 90 days from purchase for most items; 30 days from purchase for furniture and rugs. 90 days from purchase for electronics; 14 days from purchase for mobile phones. I went to return some items 4 days later because they did not fit and I was told that I can not return. Here is my letter After the above incident and speaking with the rude, unprofessional, manager, Pam, we will take our business elsewhere and let everyone know of the we received. This makes no sense for one it is electronically ran so they have the money right away. 130, North I went back to the store and my return was declined. 60 days from purchase. Since I've worn them I guess I can't return them. Browse burlingtoncoatfactory.com for your favorite clothing and accessories. Sally jackson (Philadelphia, Pennsylvania Bought a baby stroller carseat combo 3 weeks ago but realising that its flimsy and not worth what i paid for..Dont think it will last me 3 months..Very UNSATISFACTORY..How can i get refund ?? Canadian . What a bargain for just what I was looking for! Use your own trackable and insured shipping method or contact the Guides for a prepaid USPS return label. Who can live on 3 hours a week. You may alternatively return the gifted item to one of our local stores and either exchange the item or receive a gift card for the current price of the item. Im at the Burlington on Williams blvd in Kenner, La. The cashier nor the manager of the store could figure out what happened as I was within the time limit and had all my receipts. Purchases from 10/1 to 12/18 can be returned until 1/16; otherwise 30 days from purchase, Purchases from 10/19 to 12/1 can be returned until 1/31; otherwise 60 days from purchase, Online purchases from 11/1 to 1/31 can be returned within 60 days online or 45 days to a store. I was told he harrassed a woman that works there and lisa did nothing, that is a reason to be fired and removed from the store. I'm so excited I was approved! I called Corporate and of course they were useless. I will never go back their or send and family, friends of coworkers! If you don't have the receipt, you can only receive a merchandise credit for the lowest selling price. Along with the return items, there is necessary to attach the required things, which are mentioned under this section. I did see the one posted about 12' in the air after the fact. I have shopped at Burlington Coat Factory for many years, but in stores far removed from where I live in Upstate New York. I didnt spend a lot that day -- my sales slip reports $42.91. I went to take my lawaway out and decided to remove a pair of shoes off of the purchase and I'm told that I have to get a FREEKIN GIFT CARD. Originally working in IT, Elizabeth now writes on tech, gaming, and general consumer issues. If you are still having any trouble, try a different Burlington Coat Factory discount code from CouponFollow instead. We received present we didn't like they had the Burlington tag on then still, we didn't have the receipt, when I went to exchange them, they said I couldn't because I had no receipt, that they had a new police, I explain they were Christmas gifts they said no. So I think that was dumb b/c I wanted to pay n he was just talking to her when there is no time to be talkin' to a sales associate. Your store is filled with drama and disorganization. Option 3: File a Small Claims action. Because of that, you may need to dig for additional return information for Walmart Marketplace sellers or Amazon third-party sellers, for example. Monday is projected to be a relatively calm day, with mostly sunny to partly cloudy skies once the morning fog burns off. CERTIFIED MAIL I would also like to return the gift card for credit to my credit card. Some retailers provide even more return options. Dear Mr. Nesci Im am very dissatisfied with the service i recieved in the northern california Burlington i enter the Pinole Ca It took 5 people at the store to figure out how to give me the refund and then I found out they are only refunding me the price of the jacket. You will need to present your packing slip at the time of the return along with the unassembled and unused item(s) in its original packaging. Burlington Loyalty Program members earn a $5 bonus for completed layaway purchases. I've been been going to Burlington for a very very long time specially for baby stuff and never had a problem with returning anything but I don't know what was up this lady ass she didn't wanna help me and I did read the policy on returns and it never said a amount I can't go over look on the cameras this month you'll see me purchasing it and that's your reciept. It only says after 60 days of purchase you would receive store credit. You should at least have a 14 day return policy of cash or credit. We will credit your account when we receive the returned item and you will only be charged for the newly purchased item. WHAT? In the end, don't count on a lengthy return window. I called back upon 10/02/13 a member of mangement stated my driver license was there & to bring another form of ID to pick up my driver licnese. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. An original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores, Merchandise must be new and in unused condition, Refunds will be issued in the original form of payment. Copyright 2023 DealNews. For example, Walmart offers curbside returns, so you don't need to go into the store. I could understand if this was a year later, or even a different season, but it was not! store which is a grand opening. Thanks for your consideration and timely decision in this matter. And many major retailers have similar policies. On November 29, 2006 I made a Christmas shopping trip to the mall, and of course, I included the shiny new Burlington store. What to Do When Your Amazon Package Is Not Delivered, Purchases from 10/19 to 12/25 can be returned until 2/1; otherwise 30 days from purchase, Purchases from 10/11 to 12/25 can be returned until 1/31; otherwise 30 days from purchase. Expect the average exchange window to be 30 to 90 days after purchase. Stores like Ross and Marshall's clearly state their fair return policies where you would receive full refund in form of payment received within 30 days and after 30 days so long as you have the receipt would be returned in store credit with amount you paid. Yet some retailers are quite generous about the items they'll accept. Does a bank statement qualify as purchase verification? She made two trips to her car while he just watched. When I tried to return the items, I was told I could only receive the amount back that they were currently selling for on the rack. Policy Statement "Online Return Policy You may return online purchases within 30 days of receipt of your order for any reason. I did buy a pair of boots, $20, just little boots which I wore one day and the zipper won't stay up. When police arrived, the man was found in the driver's seat of a car, suffering from a gunshot wound. Take care of your workers! This level of equipment losses decreased to 10% in the following weeks due to the fact that Ukraine had changed its counteroffensive tactics. I have never ran across the stupidist policy, when it comes to writing a personal check and after 14 days and you return the merchandice they will mail a check to your home. I thought I had the right away to go help another customer. Her articles have appeared in. 14 days from purchase for most items; office supplies can be returned at any time. You can return the product within 30 days from the date of purchase. Finally after waiting 15 mintues Beverly came over and processed to help me. Can I return an item that I bought from another State? I had ordered two items online. I regret all the money we have already spent at your store but will not make that mistake again. I guess that may be unrefundable/store credit? You can usually return an item for cash, store credit, or exchange it for another size or color. I was a customer over 15 years, and sometimes when I shop I would misplace my receipts. I love to shop at Burlington Coat Factory! Does Burlington Coat Factory offer a customer loyalty program? Activatable devices must be returned within 14 days. I asked if I can bring the coat and paper coupon back for price adjustment asked another employee (seemed to me like store manager) about the same and I got the same can just process return and rerun the transaction using coupon. she got to the door & was told by a young black guy that she could not take cart out of store. Debit cards using a PIN will receive cash, Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive a gift card, Non-receipted returns, accompanied by a photo ID (drivers license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price, All returns are subject to system verification and/or approval. U could always find items 4 less & save so much than other stores. I purchased a shirt that had a reg tag on it obviously it was on sale but the cashier charge me regular price she was to busy rushing the transaction sales since the line was very long not sally problem I made a mistake that I didnt check my receipt until I got home the red rag was $2.99 she ran up &8.99 regular price .. This company is nothing but unsatisfactory my dad bought me a pair of boots for christmas from burlington cheap factory within a week the bottoms fell off the soles of them so my dad gave me the recepit to exchange them. I don't even shop there often but I guess I made one return too many. We will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return. If you don't have the receipt, you can only receive a merchandise credit for the lowest selling price. I will be shopping elsewhere. I paid 100.00 cash and the coat was to big for her and needed it returned since it was a little over 30 Days they would NOT give cash back even though I had receipt and all the tags so I was forced to find something there not happy I will NEVER buy anything from that store again with Christmas coming you wopuld think they would be happy to givce you cash as long as you paid cash and have the receipt. Sears, Kohl's, TJ Maxx, etc are way better than you people. Please use UPS or Fed Ex if you are mailing in your item. Burlington's return policy states that they are happy to take returns within 30 days of the purchase date, providing items are in the same condition as you bought them. I was sent an email saying I won't be charged for the item that couldn't be delivered to me but later the entire amount was deducted! ???? Amazon, meanwhile, allows you to take returns to your local Kohl's store, so you don't have to worry about packing or shipping. If you would like to return a purchase made on our websites to a store, you may do so. check was denied even though I had got paid the day before so don't know why. 90 days from purchase for most items; 30 days from purchase for final sale or clearance items, Purchases from 11/1 to 12/16 can be returned until 1/15; otherwise 30 days from purchase. Select Find a Store Near You in the top banner or click the Store menu. Men. All returns over $5 without a receipt will be credited to a Fred Meyer Merchandise Return Card. I wore them around the house first with tags on, Now I knew that all the kids came in with flip flops on, only the mother had shoes on. I have previously worked in BCF to know that this cannot be the case. I checked my receipts and NOWHERE did it state this policy; however, the gentleman on the phone said I was informed. I told them this is exactly what I bought and it was on clearence. If someone bought the item online, contact the retailer with an order number to request a return they'll usually provide you with shipping instructions and a label to return it. I gave the card to a lady and told her she had almost $30.00 to do what ever she wanted to do. My response back to them: All other terms of our standard Return Policy apply. You know something is wrong if you have to make sure the money returned is only to use in their store. If I want back the cost of shipping I have to contact them online. Occasionally there are delays in tracking updates this time of year, however the carrier details will be updated once your package arrives at your local post office. 1-614-534-2755 Data Rates apply. Burlington Coat Factory Direct - poor service! All returns should include a copy of the packing slip that was enclosed with the original shipment with the requested information completed. When I shop I do not try on clothes at the stores I prefer to go home and try on clothes. Ive spoken with the floor manager at your store, called Customer Relations (Cynthia, x1998)) and I am still refused the amount I originally paid for these items. If you're returning an item by shipping it back to the retailer, you may be responsible for shipping costs, which are typically deducted from your refund. People are so rude in that store, I have only met two there that are nice, an old skinny lady that runs around like her head is cut off and a mexican lady. Returns from a check purchase will be sent a mail check within seven (7) days. 90 days for most items; electronics purchased from 10/6 to 12/25 can be returned until 1/24; Apple products purchased from 10/6 to 12/25 were returnable until 1/9; mobile phones purchased from 10/6 to 12/25 were returnable until 1/8. Burlington Coat Factory is unfair, selling crappy products and falsely accuse everyone when a exchange or refund needed. But the easiest way to get a refund is to have the receipt. You also probably won't be getting the original shipping charges refunded either, unless the retailer made a mistake. North Carolina: There's no right to cancel contracts or purchase agreements. Last Fall I was there and saw some fleece jackets that were too small for me and they didn't have the next size up in the store. 1830 Rte. Unfortunately, we are unable to assist you in this matter since the return falls within our guidelines for issuing a store credit. Shopping made seamless. Shipping charges are non-refundable. I ordered 2 jackets online but they were too big so I brought to store for return, no problem. Merchandise must be in new condition, unused and unwashed and in its original packaging. Our return policies are always subject to local, state and federal restrictions. There were 3 other cashiers in the front and the store wasn't busy maybe 2 customers. He does use his cell phone though, I saw that.. Sadly, some time after gifting her with the clothing, she told me it didnt fit, and would I be so kind as to return them for her. Whether you can receive a refund is dependent on the retailer's return and refund policies . Instead, the associate gave me $20 in store credit and not $40 and stated that she could only give me what the current price of the watches are because it is past 60 days. Sincerely, Burlington Coat Factory Direct - corruption. All items must be returned within 30 days of purchase. I enjoyed the multitude of choices available in all departments. 1. answer below . Refunds will be issued in the original form of payment. Store is n disarray an lacking n focus. Look on the top banner and throughout the Burlington Coat Factory website for additional savings, including daily deals and seasonal promotions. Got home and tried them on, they are too tight. But this "simple" process has a lot of potential caveats, and you should read the fine print of a store's return policy before trying to return any holiday gifts. You should also train your employees in knowing the return policy. Dear Christopher - FairShake Can Help Make Arbitrating a Breeze. NEVER AGAIN! Yet the management and the employees will only take a return it all the tags are in everything. You do not need to contact us for a return ID prior to sending us a return. I said to her please take it off the receipt, I will take it home and give it to someone. Black Friday: Burlington Coat Factory often has significant discounts on clothing and accessories during the Black Friday shopping event. Therefore, an application must be processed using a physical address. These few that I posted goes to show you to get with the times in customer service or people will just shop elsewhere. The Burlington Coat Factory Customer Service team may be reached through the Contact Us page on the website. No receipt or gift receipts were given to me. Debit cards using a PIN will receive cash There is absolutely no customer service anymore shopped out with BCF PS you may think oh well its just one customer but with the existance of the blogg and reviews we can now tell the facts. Eligible Surface devices can be returned within 60 days. Save Even More Money During Burlington Coat Factory Holiday Sales. If items are unworn and unwashed, they can be returned after 60 days. I am so upset with this whole situation. Burlington Coat Factory knows there are many con artist out here. I am on a fixed budget and this is not fair to any customer who shops in your store. Purchases received from 11/4 to 12/25 were returnable until 1/8; otherwise 14 days from purchase. Sometimes even opening the box or removing the tags on a product is enough to make an item unreturnable or at least make the return process more complicated. All items must be returned within 30 days of purchase. Returning items may come at a cost, but not always. Stores continue to have safety measures in place and in accordance with local and CDC guidelines. The guy was not helpful and was very rude as were all the cashiers at the store. I knew you would say it is printed on the receipt. All returns are subject to a third party verification process and system approval. I need important papers from the manager, jessi, hes neva there or not available. Let us email you when a fresh coupon is found! We researched this on Apr 18, 2021. She started the transaction and I had mentioned that I was going to do some shopping. Tried to return earring set to the store. She has asked for more hours but Lisa says she doesn't have hours for her. I need some one from a senior management at Burlington to contact me. Option 2: Think about mediation. INSPIRATION WHY BURLINGTON COVID-19 Information Our Store Safety Measures The safety and well-being of customers and associates remains our top priority. 1 / 2. I spoke with the manager and told her that they all had flip flops on when they came in and left with shoes. Details: According to The New York Times, up to 20% of the military equipment delivered to the front line, including Western models, was damaged or destroyed in the first two weeks of the counteroffensive. I ask for the manager, she was rude and straight out said No. unexpectedly, all products and deals mentioned in this feature were At this time we were the only ones in this department, being followed by a man I do not know made me feel very uncomfortable, then angry when I saw what his vest said. I went to Burlington Coat Factory in Charlotte this weekend. Burlington reserves the right to limit or refuse any refund. Burlington, NJ 08016 Ladies try it on at the store. Back to School Sales: Burlington Coat Factory oftentimes has sales events in the late summer and early fall as part of the back to school shopping season. if burlington coat factory wasn't so cheap on giving there employees raises maybe it be a better place to shop or if managers actually stop hiring lazy black people who don't do ### maybe that would be better or if the managers stop abusing the workers .. this comes from my experience .. so many mistreated workers under paid .. burlington coat factory is a horrible pace to work at .. i rather worked as a hooker then work there 40 hrs just gets me 230 bucks you believe that thats how cheap this store is soon enough they will have legal issues. It was surprising to see them all leave with shoes on, no one had flip flops on. All returns are considered on a case-by-case basis, Purchases from 10/3 to 12/24 can be returned until 1/15; otherwise 45 days from purchase, Purchases from 10/1 to 12/24 can be returned until 1/14; otherwise return window varies from 14 days to 90 days, depending on product, Purchases from 11/1 to 12/31 can be returned until 1/31; otherwise 30 days from purchase, Purchases from 11/1 to 12/25 can be returned until 2/8; otherwise 45 days from purchase, Purchases from 10/18 to 12/23 can be returned until 1/31; otherwise 30 days from shipment. Offering discounted department store pricing, Burlington Coat Factory is a name brand in coats, clothing, and fashion accessories. You also need to be aware that a store's return policy may not apply to third-party merchants who sell through the site. But, I explained, I have the sales slip with me showing exactly how much I paid for the items; and tags are all intact on the items; and I wouldnt mind taking a credit rather than money back. The Pottery Barn return policy gives you 30 days after receiving your item to return it, or 7 days for QuickShip upholstery items . it wasn't until the next day out the zipper kept falling down. Wantin' to know her name was Tampri and her # to contact her. Took them back the lady refused to take them so my father took them and exchanged them and got me a new pair and of course got me thw wrong size so here we go again with burlington cheap factory have not wore this pair not once and they refused to exchange them so needless to say we will be having a word with corporation i advise that you all do the same so maybe their rude cashers will learn a lesson. A store is legally required to post its refund policy. Option 4: Pursue Consumer Arbitration. So I made several purchases that total to a large amount. I just recently got a bluetooth headphone and I used it for only an hour and it has broke and I want to return it. This is the United States of America. At 7.35pm The cashier at register 7 watch the line get long while she took her time putting up and organizing hangersRUDE . So am I seriously responsible for return shipping too? she made me feel very uncomfortable not only did she decline my return she was rude and very irratated because i requested to exhange the merchandise for something else she declined with no other option did not give me the option to speak with her superiors subsequently my partner then called and spoke with the store Manger (ZARA) whom was very coopertive and receptive so i did appreciate her accomadation in this matter however in my opinoin ANGELICA should be reprimanded on how to be more professional with dealings with customers of all races.she should'nt discriminate on anyone not to imply because im african american i was discriminated against because she's also black but i've witness serval times her rudeness towards other minorties, She definitly gives this store a bad rep, 22. r/lululemon 5 days ago. I was in the store yesterday getting a layaway when one of the supervisors named Ruby got loud with one of the cashiers & was cursing at her. I placed a layway on the young lady did not give me my driver license back so I realized upon 10/02/13 I did not have my driver license. If you are returning an item in person, please bring your packing slip and your personal ID card. I went to my car go my receipt return the items. Im hapoy they are bevoming more aware of chronic return artist. Items bought in our local stores cannot be returned to our Webstore fulfillment center. She'd rather forgo a six-figure salary than be in the office every day. 130, North Just remember to always examine the fine print, because the standard return policy usually doesn't apply to all products or product categories. I spoke to a few and they told me she only hires her friends, weather they are good workers or not. The incident happened in the 7500 block of Homestead Road just after 6 p.m. The old man that works as security, just sits and talks on his phone as people still and walk out. If someone bought the item at a physical retailer, take it back to the customer service counter and present your receipt to process a return or exchange. That let me know she knew them as friends and she allowed them to leave, knowing that they stole the shoes. If you want an easy holiday return, don't open the box, remove the tags, or use the item before returning it. The tags were attached, everything and they still wouldn't do anything. I never knew the policy for the store It is not ever been told to me by the cashier at the time of the check out.Forever 21 store tells you each and every time you check out from there cashier they explain their policy to you. Thanks Chris This was the Staten Island store on Travis. Had my baby shower this weekend and received many double/triple of the same item plus stuff I didn't even have on my registry. I called the number and was told I would have to wait 60 MONTHS before I could return my items and I was informed of this when I bought the items. May. If you completed layaway and want to return your item, you can also do so within 30 days. I spent a couple of delightful shopping trips at your store, some with friends, others just to browse on my own. Note: Original receipt is necessary for easy return or exchange. So nothing can be returned in this store with out a receipt? For customers' satisfaction, Burlington is providing different methods for returning the product. I bought 3 pieces of luggage from Burlington on 36th street/6th avenue in New York. I bought a winter coat at Burlington in Sterling, VA and attempted to return it. I bought nautica men shirt and it was torn not from one place but two. That's because retailers often have extended return windows for items bought during a particular time frame and the purchase windows and return deadlines vary from retailer to retailer. This is stated on the individual product pages and will also be mentioned on the packing slip. I went Tuesday to return some items. A Customer's first return without a receipt will be accepted to a maximum dollar amount of $50. I am thoroughly disgusted and appalled with your attempt to steal customer's money by not clearly stating your return policy on your receipts. When i pop up def not tha. Another corporation that's rips people off Amazing how much people enjoy getting ripped off thinking they are getting a bargain price LOL. Visit your nearest Burlington Coat Factory store.

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