Using webmail? Hi@ronnieturner, welcome back, and sorry that you're getting this error with your email account. 18h00. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Now in Cancun and cannot access emails via iPhone. If you're having problems, try logging in to webmail. Ative24 are absolutely clear it is email.active24.com for both. I have a recent problem with my email service. - Brad Aug 13, 2012 at 12:18 Outgoing: SMTP: mail.btinternet.com, Port:587, Security type:None. on I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. 15h16. Thank you for following the journey to reset your password - I am really pleased that you have access again and that this is sorted out. I know it exists because I can pick it up on ios and via BT Webmail. Can I move my BT Email address to another account. Very frequently I get a message BT server mail.btinternet.com is not responding check settings. You can then delete the account as necessary. 17h55. All Rights Reserved. If you're still having problems, you can try deleting and re-installing the account. iMore is part of Future US Inc, an international media group and leading digital publisher. Outlook)? 1-800-MY-APPLE, or, Sales and on You may need to delete it, and add it again. - edited First, you're going to want to check to make sure you have an internet connection. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed. The iPad is one of the first and no longer gets any updates and states that IOS 9.3.5 is up to date. Occasionally BT mail will be received on the iPad and I can get it using Safari or Chrome. You'll get an email from a 'MAILER-DAEMON' or a 'Mail Delivery Subsystem' with a subject like 'Failed Delivery' or similar. 14h42, Yes using the Premium Email account from 2018 and cant access using BTID, 08-11-2021 14h53 on All was well until about a week ago, I have deleted the account several times but have great problems adding the email account frequently seeing BT server not responding. 14h20. on If you are not a BT Broadband customer or paying for your email through a BT Premium email account your email account will either have been deleted by BT of at best "downgraded" to the BTMail Basic account. Re: Move email address to another BTID - BT Community, on Users can send us an email at [emailprotected] with their comments or suggestions. AccountEmail address:j***e@m******is.org.ukUsername:-Password:-Password works with Active24 WebMailIncoming serverIMAP server:-email.active24.comSecurity type:-SSLPort:-993IMAP path prefix Optional:-nothing put hereOutgoing serverSMTP server:-email.active24.comlSecurity type:-TLSPort:-587Require authentication to send emails:-Neither on or off work also tried email addressDoesn't work with authentication offsame password used, Sign in leads to this error:-Couldn't verify account"The username or password is incorrect or POP3/IMAP access isn't turned on for this account. 15h21. I have a similar problem on my adroid phone which sugges4ts to me it is a BT issue; but not an expert in thse matters. Users can test out the functionality of Email Backup Wizard to get any information on account setup or account backup for BT Mail accounts by clicking the Download Now button from the list below. Keep me signed in. For a lot of people, the built-in Mail app on their iPhone or iPad is a perfectly fine way to get their email. Just wondering if you had any luck getting this resolved? Are you using a public wifi connection at the moment? I have not altered any of my email settings other than to add my wifes email address to my iPad so dont know why this problem has now occurred. - edited Tap Accounts & Passwords. Ive been unable to access emails since Friday. Some errors occurred while processing the list of tasks. I cant see it at all on MyBTvery strange. But there is NO list of errors below! The server decides how to respond. 08-11-2021 only. Last Thursday, I stopped receiving email from my @btinternet.com account. Privacy Policy | I have no problems on my PC using Windows Live mail or my Android phone. Check spam folders - genuine emails sometimes end up in there by mistake. I dont have a BT account as suchjust retained my email address a couple of years ago. However, since about 6 or 8 weeks ago, I have been unable to send mail from my bigpond address at home as well. Imap, POP, servers and ports)? 14h18 Many customers find the BT community forum is a great way of getting help. BT internet email problem Hi. A forum where Apple customers help each other with their products. Once they have read this they may be able to help. BT outages reported in the last 24 hours. If you don't set up SMTP authentication, you'll get an error 530 failure message when trying to send email messages. on ask a new question. I've been using iOS 17 for a month these are the ten best new features for iPhone, iOS 17's latest Siri upgrade could be a gamechanger, I ditched my mouse for an ergonomic vertical one for a week here's how it went. active24 -----, 29-01-2020 Thank you for following the journey to reset your password - I am really pleased that you have access again and that this is sorted out. Enabling SMTP authentication is easy; you usually switch it on by ticking a box called "My server requires authentication" in your email program's settings. Mail server not responding. As explained, your mailbox was showing as compromised. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! I have notified the moderators of the forum about your problem. There are no settings I have changed, no passwords, no upgrades, etc. I get the error "The mail server "mail.btinternet.com" is not responding. 15h07. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed. 17h55. So if you're going to regularly use webmail and an email client, we'd recommend using IMAP with SSL enabled. 29-01-2020 I cannot access any webmail either so that option is out too. provided; every potential issue may involve several factors not detailed in the conversations 11-03-2019 only. Any email service provider or file format can be used to download or save emails as a backup. I have been unable to use my bigpond email to send mail when I have been at other peoples houses but, until recently I have not had a problem when at my own house. Can someone help me with this please? To start the conversation again, simply on Now in Cancun and cannot access emails via iPhone. - edited Looks like no ones replied in a while. Does your email account show up in your MyBT even if you can not access it? I hope you will be able to get this problem solved. 06:34 PM You will need to reach out to your email provider for assistance as it sounds like the problem is on their end. The BTMail Basic account can not be accessed using an email client/app. Aug 6, 2019 2:13 PM in response to QuickPost, Thank you, I have raised it on BT Communities I will try tech, Aug 6, 2019 3:02 PM in response to Albie4464. I've rebooted twice and reinstalled Office 365 without . This is because if you set up your mobile device or email.. IMAP and POP are the protocols or technologies that enable you to download your email messages to your computer or device. For any Apple device, it's important to not only update your password in the main device settings, but also in the SMTP settings. 18-05-2023 14h54. 08-11-2021 Sorry for the recent problems accessing your mailbox. Open Settings on your iPhone or iPad. 10-11-2021 Please do NOT enable "secure password authentication" (SPA). I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. Very frequently I get a message BT server mail.btinternet.com is not responding check settings. BT ID or Email address. Now in Cancun and cannot access emails via iPhone. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Once there do you see your email account and if so, what type and status does it give? You might need to check various settings for your afflicted email account. I have contacted BT and because my email works perfectly well on my laptop etc they say that it is not their server that is the problem and must be a setting in my iPhone. QuickPost. in. I have check the password is correct I have deleted the account and added it again but I am still not able to access my email via the email icon - this is really inconvenient as many apps send emails to my bt email to enable me to access them - please can I ask if anyone can help me to sort this out, call Help with setting up your email >. Re: Move email address to another BTID - BT Community, on To make it simpler for customers to set up their accounts on any email client or mobile device, we covered the Btinternet.com Email Settings in this blog article. Downdetector only reports an incident when the number of problem reports is significantly higher than the . Sorry for the recent problems accessing your mailbox. It is common for some problems to be reported throughout the day. This will synchronise the devices and may fix the problem. omissions and conduct of any third parties in connection with or related to your use of the site. If a successful log in to your webmail shows that your password is correct, you may need to delete your email account and then set it up again. The BTMail Email Backup Wizard allows users to save emails to a number of different file types, including CSV, PDF, DOCX, IBM Verse, Lotus Notes, Amazon WorkMail, ZIP, IceWarp, and Exchange Server. Terms | Have you tried to access your email using a different network such as at a friends house or using a mobile device using 3/4g? Please don't enable "secure password authentication" (SPA). Could it be expecting something under "IMAP path prefix"? BT Email products | Types of BT Emails | BT Help. 10:00 PM On my Apple iphone email I am getting "Cannot get Mail, the mail server "mail.btinternet.com" is not responding. Is that the account that you are using? Not back in UK until 27th May and need to access emails re flights home etc . 19-11-2021 15h07. Just wondering if anyone could help to get this issue resolved? https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai on BT ID or Email address. 08-11-2021 How to enable Wi-Fi on your iPhone or iPad, How to set up mail, contacts, and calendars on iPhone and iPad, How to (finally) place and edit widgets on your Mac's desktop with macOS Sonoma, How to sign up for Amazon Prime and get a free trial for Prime Day, How to get into art at a young age with iPad, 7 ways to use your iPhone to destress, sleep better and level up your life, How to use Check In on iOS 17: Stay safe, track your friends, get peace of mind, How to use NameDrop on iOS 17: send contact details easier than ever before, How to use iMessage on PC with Phone Link, TikTok's iPhone secrets revealed: Boost your iPhone experience with these top tips, How to play Diablo 4 on a Mac: we got it working! Announcements, Guides & Community Updates. 12:13 AM Keep me signed in. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Why cant my email address have BT.com in the display name? Password Show. Go to our email log in page > to log in to your BT Mail inbox. Password Show. 08-11-2021 Any link to or advocacy of virus, spyware, malware, or phishing sites. They are very busy at present so it can take up to 48 hours for them to contact you. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. BT Email products | Types of BT Emails | BT Help. 14h54. 18-05-2023 08-11-2021 We have recently had security issues on a BT account, so everything had to change. I haven't chaged my password or any other details. Get started with your Apple ID. Future US, Inc. Full 7th Floor, 130 West 42nd Street, You can contact us by email at [emailprotected] with questions or suggestions. 19h41. They will do this by posting on this thread. on on To set up your email account on macOS or Windows, first download and install the Postbox desktop email app. When you purchase through links on our site, we may earn an affiliate commission. Tap on the account email address. Shawn IT Analyst / Consultant Masters in Information Syst. This mail worked on my old (lost) S7 Edge. 10:00 AM. Other tips: Check that email addresses are typed correctly. We spent ages on the phone with BT trying to set it all back up, but without success. . Try accessing webmail via a browser rather than a mail app. Thanks. Re: Mail Server not responding. People often run in to connection problems when sending or receiving mail, with those issues cropping up for reasons like a bad or missing internet connection or server errors. Verify that you have entered the correct . BT Email - best practices for postmasters and senders of email. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone 14h20. Up until 1 week ago I could access my BT email via the icon on my iPhone. My iPad mail app is having problems with BT Email for the last week. Receiving the message the mail server mail.btinternet.com is not responding. To find out if you're using IMAP or POP, open up your email program, highlight the mail account you want to find out about, then open its settings or properties. I have notified the moderators of the forum about your problem. 18-05-2023 Try the top option provided by the qualified Btinternet.com Backup Wizard. XML. Customer: not aware of any. on 08-11-2021 on any proposed solutions on the community forums. It's not needed when you use SSL encryption and won't work. 22h58. It's like the bt addresses. Visit our corporate site. If a successful log in to your webmail shows that your password is correct, you may need to delete your email account and then set it up again.

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