There is step-free access from train to street at all DLR stations. Supporting your pregnancy at Newham Hospital, Advice and support for patients and visitors, Phlebotomy (blood tests) and other lab test samples, Young Barts Health at St Bartholomew's Hospital, Young Barts Health at The Royal London Children's Hospital, Young Barts Health at Whipps Cross Hospital, Wellbeing, physiotherapy and pain management, Shape your story at St Bartholomew's Hospital, Shape your story at The Royal London and Mile End hospitals, Shape your story at Whipps Cross Hospital, Freedom of information publication scheme, Life and death in the archives, 1123-2023, St Bartholomew's Hospital: Site management team, The Royal London and Mile End hospitals: Management teams, Whipps Cross Hospital: Site management team. There are also a small number of Blue Badge bays to the west of the hospital, near the West Entrance and the Urgent Care Centre and Emergency Department. Many staff reported this as a positive and effective change. Depending on your individual needs, your antenatal care will be based at either a childrens centre or a GP surgery where our community midwives have a clinic, or at an antenatal clinic in our hospital. We also undertook unannounced visitsto the hospital on 31 January, 2 and 4February2015. Newham Hospital Maternity Unit We recognise that expectant mothers require very special attention. Ensure cleanliness and infection control standards are adhered to consistently across the whole hospital. Having your baby at Barkantine birth centre, Having your baby at The Royal London Hospital, Having your baby at Whipps Cross Hospital, Advice and support for patients and visitors, Phlebotomy (blood tests) and other lab test samples, Young Barts Health at St Bartholomew's Hospital, Young Barts Health at The Royal London Children's Hospital, Young Barts Health at Whipps Cross Hospital, Wellbeing, physiotherapy and pain management, Shape your story at St Bartholomew's Hospital, Shape your story at The Royal London and Mile End hospitals, Shape your story at Whipps Cross Hospital, Freedom of information publication scheme, Life and death in the archives, 1123-2023, St Bartholomew's Hospital: Site management team, The Royal London and Mile End hospitals: Management teams, Whipps Cross Hospital: Site management team, Queries about labour and baby wellbeing: 020 3594 2364/2381, Antenatal clinic appointments: 020 3594 2572, Ultrasoundscan appointments: 020 3594 2511. There is a space for a wheelchair user to wait within the seating area. Whilst incidents related to end of life care were not easily identifiable. We judged that the requirements of the requirement notice had been met as far as possible within the short timescale. The booking and antenatal clinics take place at one end of the hospital where there are five ultrasound rooms. ', We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. It has a turnover of 1.25 billion, serves 2.5 million people and employs over 14,000 staff. A maternity day assessment unit, to which women can walk in during opening hours is open between 8am and 8pm to assess women over 18 weeks of pregnancy, and triage is open 24 hours a day. The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat. Newham University Hospital provides maternity services to women in the London Boroughs of Newham and Barking. This had been ratified by the trust on the 19th October 2016. The trust should ensure staff who wish to undertake additional qualifications relevant to their role are supported to do so. The trust should ensure there is clear differentiation between adult and paediatric resuscitation equipment on the resuscitation trolley. Safety champions were not visible, and staff were not always aware of the safety champions role and responsibility. Outcomes for women and their babies in maternity services were within national guidelines. This caused delays, including in planned induction of labour and in elective caesarean sections. Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town. Improving the visibility of the clinical support services and ensuring they were deemed approachable for all staff. Provide a minimum of 14 hours a day consultant cover in the emergency department, in line with the College of Emergency Medicine recommendation. Context 1 . Since the last inspection, some improvements had been made in assessing and monitoring the quality of the service with systems in place to improve engagement with staff. Ensure delivery suite coordinators have supernumerary status with sufficient allocated time and resources to carry out their oversight and support role. Staff provided emotional support where required, and signposted patients to additional support services as needed. We did not rate this service at this inspection. House 15 Newham University Hospital, Glen Road, Plaistow, London E13 8SL. The trust should ensure infection prevention and control on Rainbow Ward always complies with the trusts policies for infection prevention and control. There were good continuing professional development opportunities for staff. Browser Support This provider is employed by Advocate Health Care and is part of Advocate Medical Group Network. We also useanalyticscookies to help us understand how people use our website so we can make it better. The toilet roll holder can be reached from seated on the toilet. This is about 250m from the West Entrance to the hospital. We want to do our best to make you feel at ease and help you understand what may happen during your appointment. The trust should improve upon data collection of appraisal rates. Delayed discharge rates for patients ready to step down from the critical care unit also remained high. Care at this hospital was good overall. Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches. Some staff were not able to demonstrate awareness of when MCA and DoLS assessments would be necessary. Staff in the endoscopy unit were able to see patients who urgently needed a procedure but who had mixed up their appointment time. which recommends a minimum requirement of 1 whole time equivalent consultant in palliative medicine per 250 hospital beds (NUH has 344 beds). We recognise that expectant mothers require very special attention. Manage the risk to timely care and treatment of women in the maternity service that results from current staff deployment, particularly out of hours. Assistance may be required because there is / are slopes/ramps. Let's make care better together. Some visions and strategies were in place; however, they were not being realised. This sits in the footer, set at site-level so it's available on all pages. Our dedicated teams are here to help you through your pregnancy and birth and provide you with the best care to suit your individual needs. In July of this year we carried out an inspection of Whipps Cross Hospital and The Royal London Hospital, and returned to inspect Newham University Hospital on 1 November 2016. The hospital offers a range of acute services to a population of approximately 300,000 people living in the London Borough of Newham. 57.9 % of babies were exclusively breastfed or fed breast milk during their hospital stay. We found: You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. There is level access to this accessible toilet. The Maternity Triage and Maternity Day Unit is approximately 75m from the Main Entrance - St Andrew's Wing. There is not a flashing fire alarm beacon within the room. Palliative care patients were not prioritised for side rooms and there was a lack of facilities for dying patients and their relatives. Learning from incidents was not consistently shared amongst staff. In addition staff had negotiated 24-hour, seven-day-a-week access to a social worker that meant complex discharges could be planned outside of the previous Monday to Friday model. CQC publishes a report on maternity services at the Newham University Hospital Published: 17 September 2021 Page last updated: 17 September 2021 Categories Media The Care Quality Commission (CQC) has published a report following an inspection of the maternity services at the Newham University Hospital, run by Barts Health NHS Trust. Early Origins of the Newham family. The key areas were: Governance and systems to assess, monitor and improve the quality of services: The trust had achieved progress in addressing our concerns; however, there was still work to do to deliver and sustain progress. Leaders and staff actively and openly engaged with patients, staff, equality groups, the public and local organisations and planned care to meet the needs of local people. The trust should improve upon Patient Reported Outcome Measures (PROMs) measures. There's no need for the service to take further action. H Parking Lot 2 Parking Lot 3 Parking Lot 1 Physician Parking Helipad 2 Entry 3 Entry 1 Entry WINFIELD RO AD Willar d Wa y Sta Sta Parking Parking Sta Parking The hospital has approximately 344 inpatient beds, with over 1548 staff working there. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. The drop off point is located just before the canopy leading to the main entrance. This sits in the footer, set at site-level so it's available on all pages. The ward is approximately 40m from the unit entrance. I was scared but the entire staff was amazing and guided me through the whole process. Inside the venue, there is level access to the shared toilet(s). A maternity helpline is available from 10am to 8pm. They provided the utmost personal care, knowledge, admirable skill and professionalism when I had my twins in March 2022. This entrance is closed overnight between 21:00 and 06:00. 9(3), The trust must ensure that it meets the national guidance [Commissioning Guidance for Specialist Palliative Care: Helping to deliver commissioning objectives (Dec 2012.)] Figure 4 shows a more recent Nucleus standard hospital. A physicians rating will only be posted on the site when he/she has a minimum of 30 completed surveys. Wheelchairs are available from the porter service. On the medical wards, we found that recording of capacity assessments and decisions on deprivation of liberty safeguards (DoLS) were not consistently documented appropriately in patient records. 20 December 2017. However, there were also areas of poor practice where the trust needs to make improvements. The inspection focused mainly on the issues identified in the requirement notice and where significant improvement was required in improving leadership, strengthening governance and oversight, engaging staff and addressing safety concerns. An ambulant toilet with wall mounted grab rails is available. Who to contact Telephone 020 8090 9999 020 8090 9999 The hospital, part of Barts Health NHS Trust, provides services to women in the London Borough of Newham and part of neighbouring Barking and delivers around 6,300 babies a year and numbers are increasing. As part of this November 2013 inspection, we assessed whether the trust had addressed the shortfalls, and we took a broader look at the quality of care and treatment in a number of departments to see if the hospital was safe, effective, caring, responsive to peoples needs and well-led. We use cookies on this site to enhance your user experience, Parking (Main Visitor Car Park - East Car Park), Getting To (The Maternity Triage and Maternity Day Unit), Outside Access (Main Entrance - St Andrew's Wing), Outside Access (Maternity Triage and Maternity Day Unit Entrance), Consultation / Treatment Room (Fetal Medicine 1), To view the web page described above click here (opens in new tab), Additional hospital services link (new tab) - click here, Availability and Location of Standard Toilets, Newham University Hospital Main Building link (new tab) - click here. The arrangements for arranging temporary nursing cover for shifts did not always work effectively. This reduced the number of wasted appointments and patients gave very positive feedback about the flexibility this afford them. Morale amongst staff we spoke to was generally positive. There is/are 10+ Blue Badge parking bay(s) within the car park. Maternity booking services are located on the ground floor of the hospital in zone 12. We had concerns that systems to assess, monitor, and mitigate risks to patients receiving care and treatment were not operating effectively. Review titled Newham Hospital Replied on 25 July 2022. Equipment was not always clean and ready to use. Patient Reported Outcome Measures (PROMs) were worse than the England average for most measures. There is not a hearing assistance system. Ideally you should be seen by a midwife by the time you are 10 weeks pregnant, or as early into your pregnancy as possible. Staff were familiar with the complaints process, and posters directed patients to contact the Patient Advice and Liaison Service to raise concerns. Canning Town station serves the Jubilee Line and DLR and also has a bus station. West Ham Ward was not a purpose built paediatric ward. We found staff did not always have appraisals and many had not had one in the past twelve months. There are two bays for transitional care. There was no assurance of Digital Imaging and Communications (DICOM) grey scale display function compliance. The most recent cardiotocography(CTG) audit in February 2017 highlighted there were continuing problems with CTG record keeping, including incomplete documentation ofrisk factors, and failure to consistently comply with correct procedures for filing CTG documents. There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance. Patient names are not displayed through the online ratings and commentary reviews. The team that inspected the service comprised of a CQC inspector, an obstetrician specialist advisor and a midwifery specialist advisor. Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance. The hospitalwas inadequate in beingsafe and well-led by the senior management. Jo, Ryan & Baby Cora, Barkantine Birth Centre. Access to the Maternity Triage and Maternity Day Unit is via the Main Entrance - St Andrew's Wing. Mortuary fridge temperatures were not routinely checked. 020 7363 8801. The trust should ensure that referral to treatment time is evidenced. Staff did not always have individual meetings with their managers to discuss their work, career and general issues. Patients felt involved with decisions made about their care and treatment. 17 September 2021. It also has a dedicated stroke unit for rehabilitation following initial urgent treatment. Continue to recruit nursing and medical staff on the critical care unit. This targetwas introduced by the Department of Health forNHS acute hospitals in England, and setsa target that at least 95% of patients attendingemergency departments must be seen, treated, admitted or discharged in under four hours. There were business continuity and major incident plans in place. Any other browser may experience partial or no support. We provide care at Newham Hospitaland in the community, primarilyto women who live in the London boroughs of Newham, Barking, Havering and Redbridge. For example, staff working within the diagnostic service described a common theme of mistrust within staff to make an official complaint for fear of harassment. Back to top of page We rated safe as requires improvement and requiring ongoing effort to achieve sustainable change. This provider doesn't have a rating to show because they don't participate in patient satisfaction reviews. Risk assessments were not carried out reliably across services. The area/room/bay surveyed was Maternity Triage 1-6. 02/05/2011 19:24 hi all Has anyone on here had a recent birthing experience at the newly opened maternity unit at Newham General in East London? We found staffing levels on the two wards were inadequate to meet people needs. Staff apologised to patients where a mistake had been made and offered a resolution to the problem. The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people. There is room for a wheelchair user to manoeuvre around the bed(s)/between beds. We raised the same concerns at our last inspection in 2015. Gynaecology services were not inspected on this visit. The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham. Ensure the adequate availability of hand-gel sanitiser in outpatient clinics. there are some services which we cant rate, while some might be under appeal from the provider. Although we found that services across the hospital were investigating incidents and sharing learning, with a reduced backlog of serious incident investigations at the time of inspection, records showed uneven performance over the year on managing incidents and some investigations were still taking too long to complete. We recognise that expectant mothers require very special attention. The emergency department consistently met the national four-hour waiting time target. All ambulances were able to hand over to staff in the emergency department within 30 minutes of arriving. The hand dryer is not placed higher than 100cm (3ft 3in). As this was a focused inspection our inspection activity focused only on parts of the safe, effective and well led key questions. The service was also rated requires improvement for being safe, effective and well-led. This is why we have sent our questions to Barts Board in. Newham University Hospital provides maternity services to women in the London Boroughs of Newham and Barking. The trust should ensure that all staff have level 2 safeguarding training and safeguarding children. Ensure that staffing establishments meet the acuity and dependency levels of areas such as the coronary care unit. Targets were not being met and there were concerns about the processes for managing incidents. The trust should ensure the agendas for governance meetings always reflect the governance meetings terms of reference. Women were able to discuss the type and place of birth they wanted at antenatal appointments, and community care was responsive to their needs. The main hospital building and the West Wing are on Glen Road, Plaistow. Since converted into flats and renamed Gladys Dimson House. The car park is located in front of the hospital main entrance. Or, you can download the Word versions below. Newham Save our NHS continues to support patients and staff at Newham Hospital Maternity. Children, young people and parents were observed to be treated with dignity, respect and kindness during interactions with staff and relationships with staff were positive. We saw outstanding practice in the leadership and drive shown by the acting head of midwifery. As part of that commitment, we post our physicians' patient satisfaction ratings online. The trust should ensure interpreting services are readily and proactively provided to reduce the safeguarding risk associated with relying on relatives and friends to interpret clinical care. Ensure processes are properly utilised so that mothers and babies are kept continuously safe from unauthorised access to the units. The inspectors rate every hospital as well as every individual service as either inadequate, requires improvement . We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. This sits in the footer of the site, placed at site-level so it's The end of life CQUIN audit undertaken in August 2016 looked at 17 deceased patient notes. The contrast between the walls and floor is good. Our HIV clinic supports pregnant mothers who have been diagnosed with HIV during their pregnancy, or before. The contrast between the external door and wall is good.